TERMS AND CONDITIONS – Vacation Your Way (TX, NH, OK, AZ)

Rental Agreements and Guest Portal Access

• Rental Agreements will be sent via Email (PandaDoc) - please review and sign.
• Guest Portal Access will also be emailed to provide details for your stay.
• Please check your spam (From INFO@VacationYourWay.co) and sign within 24 hours of confirmation of reservation.
• If you don't receive either of these, please request. Thank You!

Communication

By providing your phone number, you agree to receive SMS (text) communication from Vacation Your Way. Message and data rates may apply. Message frequency varies. You may opt in or out of messages at any time.

By providing your email, you agree to receive Email communication from Vacation Your Way. Message and data rates may apply. Message frequency varies. You may opt in or out of messages at any time.

Cancellation Policy

• To cancel a reservation made on our direct booking website, www.vacationyourway.co, please call 888-796-8792 (you cannot cancel on the website) or email your request to INFO@VacationYourWay.co.
• If you call within 24 hours of making the reservation, it is fully refundable with a $75 cancellation fee. However, if you book a reservation that begins within 13 days of the check-in date, it is non-refundable.
• If cancellation is 30+ days prior to your arrival date, you will be given a full refund minus the $75 cancellation fee.
• If cancellation is 14 or more days prior to your arrival day, we will refund 50% of the reservation total.
• If cancellation is 13 or less days prior to your arrival day, there is no refund.
• Booking this reservation constitutes acceptance of our cancellation policy and all terms and conditions noted below.
• We recommend travel insurance if you think your plans will change.

Acceptance of the cancellation policy, signed agreement or:

• If you book, you agree to all the house rules noted in the guest book.
• You agree to the cancellation policy.
• VYW holds the right to charge the credit card on file $100 non-refundable damage fee and up to $1,500 for any damages incurred. If damage insurance is purchased, there will be no damage fee and the property manager will submit a request for coverage under the insurance instead of charging your credit card. We recommend damage insurance.
• For Direct/Website Bookings: You must contact VYW by calling 888-796-8792 to request a cancellation. You cannot cancel on the website. We do not refund because you didn’t call or email INFO@VacationYourWay.co with this request.

Ask us about Travel Protection Insurance & Vacation Rental Damage Protection

Email: INFO@VacationYourWay.co or Call: 888-796-8792

Travel Protection

Travel protection has been made available with your reservation. The Plan includes coverage for the loss of your prepaid, non-refundable trip costs if your trip is canceled or interrupted due to certain unforeseeable events. We offer travel protection as a way for you to help protect yourself and your trip investment.

Outstanding reservation costs are not eligible for reimbursement at the time of cancellation and the cost of the Plan is not eligible for a full refund outside of the Plan’s free look period. Terms and conditions apply; please read your Plan documents carefully and contact Generali Global Assistance with coverage questions. View complete Plan Details

The plan cost includes the travel insurance premium and assistance services fee. Travel insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. For the operating name used in certain states and other important information about the Travel Insurance & Assistance Services Plan, please see important disclosures at Important Disclosures.

Vacation Rental Damage Protection

As part of your reservation, you may purchase Vacation Rental Damage Protection to cover accidental damage to the rental unit during your stay. Damage must be disclosed to management prior to checkout. If purchased, the Plan will pay a maximum benefit of $1,500. Any damage that exceeds $1,500 or is not covered under the Plan will be charged to the credit card on file.

Vacation Rental Damage Protection can be purchased up to, and including at, check-in. Certain terms and conditions apply. By submitting payment for this plan, you authorize and request Customized Services Administrators, Inc. d/b/a Generali Global Assistance & Insurance Services to pay directly [Company Name] any amount payable under the terms and conditions of the Vacation Rental Damage Protection Plan. Please contact Vacation Your Way directly if you do not wish to participate in this assignment. View Your Plan Details

The plan cost includes the insurance premium and assistance services fee. Insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. For more information, please see Important Disclosures.